Week 1: Mastering FEMA Assistance Follow-Up Tips

After registering with FEMA at disasterassistance.gov, it's important to stay informed and engaged throughout the assistance process. Here are the steps you should consider for follow-up:

1. Document your Registration:
   Keep a record of your FEMA registration number, which you'll receive after completing the registration process. This number is essential for tracking your application and communicating with FEMA.
2. Check your Eligibility and Status:
   Log in to your account on disasterassistance.gov to check the status of your application. You can also use this same portal to update your contact information, review the assistance provided, and check eligibility for additional aid programs. The same online portal will be used for uploading and filing FEMA determination and eligibility appeals.
3. Respond Promptly to Requests for Information:
   FEMA may contact you to request additional documentation or information to verify your eligibility. Respond to these requests as quickly as possible to avoid delays in processing your application.
4. Review Correspondence:
   Keep an eye on your email, physical mail, and phone messages for updates and communication from FEMA. They may provide important information about your application, next steps, and any further actions required.
5. Attend Physical Inspections:
   If FEMA requests an inspection of your property, make sure to be present and cooperative during the inspection process. Inspectors will assess the damage and gather information to determine the extent of your eligibility for assistance.
6. Virtual Inspections:
   FEMA has increasingly emphasized the utilization of virtual inspections. In this process, homeowners employ smart devices like camera phones or tablets to connect with inspectors through video links. During these virtual sessions, homeowners are requested by FEMA to display the damaged portions of their homes. However, this practice often catches homeowners off guard, as many may lack the capability to access or accurately identify structural elements of their residences.
   A FEMA field inspector typically boasts six years of hands-on experience, whereas a virtual inspector undergoes training in call centers, devoid of any obligation for physical site visits. A significant discrepancy exists between the outcomes of virtual inspections and the actual needs of homeowners. Consequently, these unaddressed needs often necessitate further actions, including the submission of appeals or engagement in secondary inspection procedures, such as the creation of Substantial Damage Reports. These reports can be compiled by homeowners themselves and will be expounded upon in the context of the fourth week.
7. Keep Records and Receipts:
   Maintain copies of any correspondence, applications, receipts, and documents related to the disaster and your recovery efforts. This documentation can be useful for any appeals or further assistance applications.
8. Be Prepared for Appeals:
   If you think that your inspection or request for help was turned down unfairly, or if you disagree with the assistance you received, you can appeal the decision. Just follow the instructions in the denial letter to start the appeals process. You can find more details about how to appeal and write your appeal in the links provided below.
9. Follow Up on Assistance Payments:
   If you're approved for FEMA assistance, monitor your bank account for any direct deposit payments or check your mailbox for paper checks. Be sure to review the assistance provided and report any discrepancies to FEMA.
10. Update Your Contact Information:
    If your contact information changes during the recovery process, update it on your disasterassistance.gov account or notify FEMA to ensure you receive important updates.

The disaster recovery process can be complex and may take time, especially during times of high demand. Patience and persistence are key throughout the entire process. If you have any doubts or questions, don't hesitate to contact FEMA's helpline or visit their website for guidance and information.